payments & transfers – online banking Using Zelle® to send money

Zelle® is a fast and easy way to send and receive money with friends and family, and there are no fees with our Mobile Banking app and Online Banking.1

Screens simulated for illustrative purposes only. Actual experience may differ.

Step 1

Log in to Online Banking.

Screenshot of the Bank of America Online Banking website, Login fields highlighted

Step 2

From the Accounts Overview page, click the Pay & Transfer tab.

Screenshot of the Bank of America Online Banking website, Accounts Overview page, Pay & Transfer tab highlighted

Step 3

Click Zelle®.

Screenshot of the Bank of America Online Banking website, Accounts Overview page, Pay & Transfer page, Zelle® tile highlighted

Step 4

To send to a new recipient, click Add recipient.

If you're sending to an existing contact, proceed to Step 10.

Note: If you're not already enrolled in Zelle®, you'll see the Enroll page. Click Enroll Now and follow the prompts to get set up.

Screenshot of the Bank of America Online Banking website, Zelle® page, Send Money tab selected, [current screen, such as "Who would you like to pay", Add recipient option highlighted highlighted

Step 5

Select who you're adding, and how you'll add their information. Click Next.

Screenshot of the Bank of America Online Banking website, Zelle® page, Send Money, person and mobile number or email selected, Next button highlighted

Step 6

Enter the details for your new contact, then click Next.

Screenshot of the Bank of America Online Banking website, Send money with Zelle® page, recipient email, names and nickname entered, Next button highlighted

Step 7

Review the details for your contact to ensure accuracy. Tap Edit to modify or Add Recipient.

Screenshot of the Bank of America Online Banking website, Send money with Zelle® page, Does everything look right?, Add recipient button highlighted

Step 8

Read the information regarding Zelle payments and tap OK to authorize the new contact.

Screenshot of the Bank of America Online Banking website, Send money with Zelle®, Confirm contact info disclaimer pop-up window, OK button highlighted

Step 9

You've successfully added the new recipient. Click Done.

Note: To pay this contact, click Send a payment, or click Add another recipient to add additional contacts.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle® page, Success message, options to Add another recipient or Done, Done button highlighted

Step 10

Using the search function, type in the contact you'd like to pay. Once you've selected, click Pay.

Note: Look for the purple ‘Z’ to see who is already using Zelle®.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle® page, Who would you like to pay?, recipient found using Search, Pay button highlighted

Step 11

Choose the account you want to send money from and enter the amount. To make the payment recurring, click the toggle to indicate Yes. For this demo, we'll schedule a one-time payment. Select Next.

Note: If you select recurring payments, you'll see a screen asking for the Frequency for the payment, Start date and duration for the payments. Scheduled and recurring payments can't be made for unregistered Zelle® recipients (look for the purple ‘Z’ to know who is already registered to use Zelle®).

Screenshot of the Bank of America Online Banking web site, Send money with Zelle® page, Pay screen, from account and amount of payment filled in, an option to make the payment recurring, Next button highlighted

Step 12

Choose a payment date to schedule your one-time payment.

Note: If you want to send an immediate payment, select today’s date.

Helpful tip! Transaction dates are based on Eastern time. Calendar dates may not match your current time zone.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Send money tab, calendar to choose the date of the payment, the 25 on the calendar is highlighted.

Step 13

Review the details for the payment to ensure accuracy. You can add an optional message for the recipient.

Scroll down to read important information about sending money.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Review payment details, message to scroll down to read entire disclosures, "Review" is highlighted.

Step 14

Read carefully the disclosure regarding your scheduled payment(s). Click on the box to agree to the terms. Click Edit if you need to modify your payment. Once you've confirmed all details and agreed to the terms, click Schedule.

Note: If you're making an immediate payment, you'll agree to the terms and click Pay.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Review payment details, second half of disclosures text, a box to check to agree to and acknowledge the terms, Schedule button highlighted

Step 15

For payments to new contacts, you'll see an authorization screen. Read the information and click OK to authorize the payment.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Review payment details, authorization pop-up window advising they are authorizing a payment to someone new, OK button highlighted

Step 16

You may need to request an authorization code to verify your identity before you can send your payment. Select your preference to receive the code and click Send code.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Request Authorization Code pop-up window, receive by a text message selected, Send Code button highlighted

Step 17

Enter the one-time authorization code and your Debit card PIN to verify. Click Submit.

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Enter authorization code and card details pop-up window, authorization code entered, ATM/Debit card selected and PIN number entered, Submit button highlighted

Step 18

Your payment is scheduled. You can make another payment or click Go to Activity to return to the Activity screen.

For scheduled and recurring payments, you can view, edit and cancel on the Activity screen.

Note: If the recipient is already enrolled, they'll be notified and typically receive their money within minutes. If they aren't yet enrolled with Zelle®, they'll receive a text or email on how to get started.

 

Screenshot of the Bank of America Online Banking web site, Send money with Zelle®, Your payment is scheduled confirmation, options to send another payment or go to activity, Go to Activity button highlighted

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