digital services – mobile banking Going paperless

Going paperless for your statements and documents1 lets you view the same information that is on your paper statements, and it helps reduce the risk of lost or stolen mail.

Screens simulated for illustrative purposes only. Actual experience may differ.

Step 1

Log in to our Mobile Banking app.

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Screen shot of the Bank of America Mobile Banking app login screen

Step 2

Tap Menu.

Screen shot of the Bank of America Mobile Banking app, Accounts and Dashboard section, Menu highlighted

Step 3

Tap Go Paperless under Statements and Documents.

Screen shot of the Bank of America Mobile Banking app, menu section, under Statements and Documents, Go Paperless is highlighted

Step 4

Select Bank of America under Paperless Settings.

Screen shot of the Bank of America Mobile Banking app, Paperless Settings, Bank of America highlighted

Step 5

Select Go Paperless for all available accounts to default all statements and documents to electronic delivery only. Or, you can choose your preference between ONLINE & MAIL or ONLINE ONLY for each of your accounts. Click Save to confirm your settings.

Screen shot of the Bank of America Mobile Banking app, Go Paperless settings, Go paperless for all available accounts button highlighted

Step 6

If you select ‘Online Only’ for your tax statement(s), you may see the Electronic Consent Disclosure. Review the disclosure thoroughly and tap the circle to consent. Then tap I accept.

Screen shot of the Bank of America Mobile Banking app, Electronic Consent Disclosure for Tax Statements, with "I accept" highlighted

Step 7

You will receive a confirmation at the top of the screen that your settings have been saved. Click the 'X' in the upper right-hand corner to dismiss or simply press the back arrow if you are done updating your settings.

Screen shot of the Bank of America Mobile Banking app, Go Paperless settings, confirmation pop-up, with the X to close highlighted

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