account management — mobile banking Setting Alerts

Set up custom alerts so you can be notified about activity you decide is important, like account balances and deposits, even when you're not logged in. You can also choose your delivery preference to receive alerts by mobile notification1 from the Mobile app, email or text.2

Screens simulated for illustrative purposes only. Actual experience may differ.

Step 1

Log in to our Mobile Banking app.

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Screenshot of Bank of America Mobile App, Log-in screen, with the User ID field for the log-in form highlighted.

Step 2

To get started, click on the Inbox envelope at the top of the Account Overview screen.

Screenshot of Bank of America Mobile App, Accounts screen, with the Inbox envelope at the top of the app highlighted.

Step 3

Select the Bank of America inbox.

Note: If you have multiple linked accounts, select Bank of America.

Screenshot of Bank of America Mobile App, "Inboxes" window, with the Bank of America inbox highlighted.

Step 4

Select Quick Setup (recommended) to automatically enroll in essential alerts, including security alerts, credit or debit card unusual activity or low balance in your account.

Note: Alternatively, you can select Custom Setup to review each alert setting individually.

Screenshot of Bank of America Mobile App, "Mobile Alerts" window, with the "Quick Setup" option highlighted.

Step 5

You may see a permission box to allow notifications via the app. Tap Allow.

Screenshot of Bank of America Mobile App, "Allow Notifications" window, with the "Allow" option highlighted.

Step 6

Now, you can customize your alerts. There are several types of alerts from which you can choose — tap on a category to see the alert options. For this demo, we will select Account Activity.

Screenshot of Bank of America Mobile App, "Settings" tab, with the "Account Activity" arrow highlighted.

Step 7

Choose the account for which you’d like to set up the alert.

Screenshot of Bank of America Mobile App, "Account Activity Alerts" screen, with the "My Checking" arrow highlighted.

Step 8

Select the alert you would like to activate.

Screenshot of Bank of America Mobile App, "My Checking " screen, with an Alert option highlighted.

Step 9

This alert is currently off. To turn on this alert, tap the toggle.

Screenshot of Bank of America Mobile App, "My Checking " screen showing an Alert, with the on or off toggle highlighted.

Step 10

This alert is now turned on. Select how you would like to have the alert delivered and tap Save.

Note: Notifications will come directly to your phone from the Mobile app. You don’t have to be logged in to receive the notification. The email option will send an email to the address shown. Text alerts will be received as a text message to your phone.

Screenshot of Bank of America Mobile App, "My Checking " screen, showing an Alert with notification options, with the "Save" button highlighted.

Step 11

Repeat this process for each alert that you want to turn on. Tap the back arrow to get back to the Alerts screens or the Accounts Overview screen.

Screenshot of Bank of America Mobile App, "My Checking " screen showing Alert options, with the on or off toggle highlighted.

Step 12

You are now enrolled in Alerts. When you have new alerts, you'll see an indicator over the Inbox envelope at the top of the Account Overview screen. Tap on the Inbox envelope.

Screenshot of Bank of America Mobile App, Accounts screen, showing an Alert indicator, with the Inbox envelope at the top right of the screen highlighted.

Step 13

Select the Bank of America inbox.

Note: If you have multiple linked accounts, select Bank of America.

Screenshot of Bank of America Mobile App, "Inboxes" window, with new messages in the Bank of America inbox highlighted.

Step 14

Your Alerts will appear on this screen — tap on the caret to expand the view.

Screenshot of Bank of America Mobile App, Communications screen, with the Alerts drop-down highlighted.

Step 15

View your Alerts.

To modify your Alerts, tap Manage Alert settings.

Screenshot of Bank of America Mobile App, Communications screen, with "Manage Alert settings" in the Alerts section highlighted.

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