Mobile and Online Banking
Secure access to your accounts to help you stay in control of your financial life, 24/7.
Need the Mobile app?1 Get started
Online Banking
Convenient tools and features that help put you in control of your finances from your computer.
ATM or meet with a specialist
Find an ATM, open an account online or schedule an appointment.
Get answers.
Erica,2 your virtual financial assistant, is here to help with:
- Your servicing needs
- Providing answers to your financial questions
- Connecting you to financial specialists when you need it
- And much more
Deposit money
Take advantage of convenient ways to deposit your money.3
- Mobile Check Deposit4 — Deposit checks from almost anywhere with the Bank of America Mobile Banking app.
- Direct Deposit — Set up direct deposit to have your money automatically sent to your account.
- ATM — Conveniently deposit cash and checks at select ATMs.
Direct Deposit is not available on SafeBalance® for Family Banking accounts.
Pay and transfer
With Bank of America, you have convenient ways to move money and make payments.3
- Zelle® — Send and receive money with friends and family in minutes.5 Money is sent directly between accounts with no fees in our app or Online Banking.
- Pay bills — Easily manage and pay your bills. Get reminders when bills are due and set up one-time or recurring payments on the date you specify.
- How to transfer money6 — Move money from one account to another with just a few taps.
- Wires — Send domestic and international wires,7 plus get a competitive exchange rate8 on international transfers in the Mobile app or Online Banking.
- ATM — Make a Bank of America payment at an ATM.
Zelle® is not available on SafeBalance® for Family Banking accounts.
Account management
Monitor account activity, see your statements, enable security features and more.
- Alerts9 — Turn on alerts to help you stay connected to your account.
- Paperless10 — Go paperless to reduce the risk of lost, delayed or stolen mail.
- Security — Check your account security level, enable more security features, and see scam red flags.
- Order Checks11 — Request deposit slips or review the status of an order.
Card management
Easy access to help you manage and make the most of your Bank of America debit and credit card.
- Debit card — Explore ways to use your debit card. It's fast, easy and secure with our $0 Liability Guarantee.12
- Credit card — Access frequently used credit card features and services.
Additionally, check out the convenience of Digital Wallets and more ways to save with cash-back deals.13
Resource Center
Security Center
Learn red flags of trending scams and how you can help to prevent fraud and identity theft.
Financial Wellness Tools
Build your financial foundation with personalized support, easy to use digital tools and solutions.
How-to Guide for Digital Banking
Explore digital features on your time, and at your pace.
Frequently Asked Questions
We understand that you may have questions. Here are answers to many frequently asked questions.
Enrolling in Mobile and Online Banking is easy and takes just a few minutes. You can enroll in either Mobile Banking or Online Banking, and your User ID and password are the same.
Mobile and Online Banking lets you securely access your Bank of America checking, savings, credit and lending accounts, as well as Merrill investment accounts, anytime—24 hours a day, 7 days a week—using a computer or the Mobile Banking app.
With both options, you can:
- Set up security and account alerts
- Transfer funds
- Pay bills
- Manage your accounts and more.
Mobile Banking requires downloading the Mobile Banking app and is available on select mobile devices.
Mobile and Online Banking use industry-standard security protocols, including advanced encryption, to create a secure connection between your device and Bank of America, helping keep your data safe. These protections work in three key ways:
- Authentication helps confirm you’re connecting to Bank of America systems and helps prevent unauthorized systems from impersonating the bank.
- Encryption scrambles your data during transmission so information cannot be read by others.
- Data integrity helps verify that information remains unchanged during transfer. If any data appears altered or tampered with, the system can detect it and end the connection.
There is no fee to access Mobile and Online Banking. However, certain accounts, transactions or services within the Mobile app/Online Banking may incur fees.
Mobile Banking allows you to access your account information from almost anywhere using the Mobile app on your wireless device. Online Banking requires you to access your account through your web browser.
Most features are available in both Online Banking and the Mobile app, however there are some exceptions, for example Mobile Check Deposit which is available only in the Mobile app.
Mobile and Online Banking provide secure, convenient access to your accounts along with tools designed to help you better manage your finances. Key benefits include:
- 24/7 access to your accounts—so you can make deposits, transfer money, and complete transactions without visiting a financial center
- Custom alerts to help you stay informed and in control of your account activity
- A security meter that shows your current protection level and offers steps to help strengthen your account security
- Budgeting and spending tools to help you track expenses and manage your finances more effectively
If you forget your Mobile/Online Banking password you can reset it: Create a new password. Learn more about how to Troubleshoot your ID/Password.
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Yes, your statements with check images are available online. You can view, print and download up to 18 months of your statements at any time.
You can also view checks in your account activity. Select your account from the Accounts tab, then select a check for viewing from the Activity tab.
To view your statements online in PDF format, we recommend using Adobe Reader version 6.0 or later (download Adobe Reader). If you’re experiencing issues downloading your statements, try using a different browser (see our list of supported browsers).
You’ll receive a monthly email notification when your statement is ready to view and print online.
For credit cards, checking, and savings accounts, statements are typically available in Mobile and Online Banking around the same date each month, based on your statement closing date. Timing may vary slightly—by a day or two—due to differences in the number of days in a month (for example, February versus March) or U.S. bank holidays.
Statements for automobile and recreational vehicle loans are generally available 20 days before your payment due date.
Availability for mortgage and home equity statements may vary. For the most accurate information, please contact customer service.
If you are already enrolled in Mobile or Online Banking, you can go paperless now. In most cases, your paperless settings will take effect after your next document cycle.
Need help? Show me how to go Paperless
Not enrolled? Download the app or enroll in Online Banking today.
For eligible accounts, Bank of America makes it possible for you to resume receiving paper statements in the mail. To change your paper statement delivery preferences -
In the Mobile app
Log in > Menu > Go Paperless.
Or Ask Erica® ‘Change paperless settings’
In Online Banking
Log in > Profile & Settings > Paperless settings
There is no fee to go paperless.
Switching to paperless statements offers several benefits:
- It may help reduce the risk of mail fraud or identity theft.
- You’ll have access to the same information online as you would with a paper statement.
- You’ll receive a monthly email when your statement is ready to view and print.
- Online statements are typically available several days earlier than mailed copies.
- You can request copies of older statements — records are kept for up to 7 years.
- You can switch back to paper delivery at any time.
If you’re enrolled in Mobile or Online Banking, you can go paperless now. In most cases, changes take effect with your next statement cycle.
Need help? Show me how to go paperless
In Online Banking
Log in > Statements & Documents under the Accounts tab > Request statements.
You can order copies of your statements beyond what is available online, up to 7 years ago. Your statement copy will be delivered online, free of charge. Electronic statements are available 24-36 hours after your request and are accessible for 7 days. You'll receive an email with a link to your statements when they're available.
In Online Banking:
Log in > Statements & Documents under the Accounts tab > Request statements > Order a paper statement copy
You can order paper copies of your statements, up to 7 years ago. Paper statements will be mailed 7 to 10 business days after you submit your request.
We keep copies of your statements for up to 7 years.
There is no fee. When you go paperless with our online statements service, we provide check images as part of your statement, and you receive your statements online.
In Online Banking:
Log in > Under Accounts, select your account > Information & Services > Account Services > Order check copies
For copies of checks more than 18 months old, you will need the check number, date and amount for each check ordered.
For check copies from your line of credit account, please call us at 800-934-5626.
The bank retains check images for up to 7 years from the date they are posted to your account.
The IRS, Federal Reserve, local and state governments, courts of law and merchants generally accept check images as valid proof of payment.
No, check images are not available for Braille or large-print statements at this time.
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In the Mobile app:
Log in > select account > scroll to Order Account Supplies/Accessories
Or Ask Erica® 'Order checks’
In Online Banking:
Log in > select account > Order account supplies/accessories
Mobile and Online Banking customers can order checks and deposit slips in just a few minutes in Online Banking or through our Mobile Banking app.
Check costs can vary depending on the style of check you choose.
Log in to view check costs and explore a full catalog of checks and related products.
For more information about fees and pricing for your account, view the Personal Schedule of Fees.
Yes, you can review the status of your order on our website or on your mobile device.
Your recent order (as long as it’s been made within the last 60 days) will display at the top of the page.
In the Mobile app:
Log in > select account > scroll to Order Account Supplies/Accessories
Or Ask Erica® 'Track check order’
In Online Banking:
Log in > select account > Order account supplies/accessories
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