Set up Benefits OnLine® access

Set up your User ID and Password for Benefits OnLine.

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Screens simulated for illustrative purposes only. Actual experience may differ.

Step 1

Go to Benefits OnLine at the web address provided by Merrill or your employer. Select Create your User ID now. Please note, your screen may differ from the example shown.

Screenshot of Merrill Benefits OnLine® personal website login page, Create your User ID link highlighted

Step 2

Enter your verification information, which may include your Social Security Number, account number, or other number assigned by your employer. Then select Continue.

If you are a non-U.S. citizen working outside the U.S. and have a 9-digit verification number from your employer, enter it as your Assigned Account Number, then select Continue.

If you don’t have this number, select I do not have a U.S. Social Security Number/Assigned Account Number.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, field for Social Security number highlighted and Continue button at right

Step 3

If you selected I do not have a U.S. Social Security Number/Assigned Account Number, enter the Employee Identification Number assigned by your employer.

Then enter your Date of Birth formatted as two digits for the month, two digits for the day and four digits for the year. Select Continue.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, Employee Identification Number and Date of Birth fields highlighted

Step 4

If prompted to answer a "What is your PIN?" security question, enter the Personal Identification Number (PIN) sent to you by Merrill, then Continue. If you don’t have a PIN, select Forgot your PIN, then Continue.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, "What is your PIN?" field highlighted, Continue button at right

Step 5

Enter the security information and select Continue. These questions are based on information provided by your employer.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, three security question/answer fields highlighted, Continue button at right

Step 6

If prompted, enter an authorization code. This code will be sent to the contact information provided by your employer. Select Continue.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, Authorization code field, Continue button below

Step 7

Create your User ID and Password for Benefits OnLine. Strong passwords generally consist of at least 8 characters with a mix of numbers, upper- and lower-case letters and special characters. Enter and confirm your email address. If you have a U.S.-formatted mobile phone number, enter it where indicated. Select Continue.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, Create your User ID and password fields, Continue button at lower right

Step 8

Select security questions from the dropdown lists. Answer the questions and confirm your responses. Select Continue.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, three drop-down menus for three security questions and answers highlighted, Continue button at lower right

Step 9

Review your information. Select Back to make changes or Submit to complete your account set up. You can use your new User ID and Password to log in to Benefits OnLine.

Screenshot of Merrill Benefits OnLine® personal website, Create your User ID section, Confirm your information section, Submit button at lower right highlighted

Access your Benefits OnLine account on the go

Visit the app store on your mobile device or log in to benefits.ml.com

Access your Benefits OnLine account by Scanning this QR code to download the app.