How to File a Claim on MyHealth

Instructions to file a claim on your MyHealth account.

Screens simulated for illustrative purposes only. Actual experience may differ.

Step 1

Log In: Go to myhealth.bankofamerica.com
You can also use the MyHealth app.

MyHealth login page, with a link to download the MyHealth mobile app and a space to enter the username if using the desktop version.

Step 2

Start Your Claim: Choose Reimburse Myself or Send Payment.

MyHealth welcome page, with the link to start a claim labeled Reimburse Myself highlighted.

Step 3

Select Account and Payee:

  • Select the account to pay from
  • Choose the payee to
    • If “Someone Else” is selected, a payee must be added or chosen
Accounts/Reimburse Myself page, with fields to select the pay from account and the pay to account.

Step 4

Enter Payee Details (Send Payment only): This step applies only if Send Payment was selected.

Enter the required information and click Next.

Accounts/Send Payment page, with fields to designate the payee, specify the person receiving medical service and for the account number.

Step 5

Upload Documentation: Upload the receipt or supporting documents.

Accepted formats: JPG, JPEG, GIF, PNG or PDF

Accounts/Send Payment page, upload receipts and documents for the claim. Receipts must be in one of 5 formats, under 20MB, limit of 10.

Step 6

Receipt Uploaded: After upload, an image of the uploaded receipt will appear.

Accounts/Reimburse Myself page, confirmation of reciept and a thumbnail of it displayed.

Step 7

Enter the claim details:

Make any edits needed, then click Next.

Claim details page. Fields for entering claim details including dates of service, amount, provider and type.

Step 8

Review Transaction Summary: Review the full summary of the claim.

If applicable, add any additional documents before proceeding, then click Submit

Accounts/Transaction Summary page. A chance to verify details of the claim and submit.

Step 9

Agree and Submit:

  • Read the Terms and Conditions
  • Check the box to agree
  • Click Submit to finish
Agree and submit page. Check box to acknowledge terms and conditions highlighted.

Access your MyHealth account on the go

Visit the app store on your mobile device or log in to myhealth.bankofamerica.com

Access your Benefits OnLine account by Scanning this QR code to download the app.